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Or call us at 1 (949) 333-7444.
Our team responds within 2 business days.
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Quick Answers
FAQ
When will my order ship?
Orders are typically processed and fulfilled within 1–3 business days. We do not ship on weekends or major holidays. Standard shipping takes 3–7 business days. Priority Shipping still has a 1–3 day processing time but ships in 2–3 days once processed.
When will I receive my order after it ships?
Most orders ship via UPS with a transit time of 3–7 business days. Allow 24–48 hours for tracking to update. We are not responsible for delays caused by weather, holidays, or other external factors.
What should I do if my package was lost?
If your package hasn’t arrived more than 7 business days past the estimated delivery date, please file a claim with UPS and contact us at support@fuzziez.com so we can help.
My order is still processing — should I be concerned?
No worries — processing takes 1–3 business days. If it’s been longer than that (excluding weekends and holidays), reach out to us at support@fuzziez.com.
I haven’t received tracking info — where can I find it?
Your tracking number is emailed once your order ships. Check your Spam/Junk folder. Gmail users: check Updates or Important folders. Still can’t find it? Email us at support@fuzziez.com.
Can I change my order details after purchasing?
Unfortunately no — we cannot modify orders once placed. Please double-check your name, address, and items before submitting.
I have an issue with my order — what do I do?
Contact us at support@fuzziez.com with your order number, full name, description, and photos. Our team is available Mon–Fri 9am–4:30pm and responds within 2 business days.
Third-Party Tested
Every Batch.
Every Flavor.
Tested & Verified.
Our COAs are publicly available. See exactly what’s in every Fuzziez sachet — zero kratom, zero THC, all results verified by Excelbis Labs.
21+ Only. Fuzziez products are intended for adults 21 years of age or older. The FDA has not evaluated these statements. Not intended to diagnose, treat, cure, or prevent any disease. Keep out of reach of children.